HIGH-LEVEL STRUCTURES Tabulator Era (1930’s) Mainframe Era (1964) Client-Server Era (1993) Networked Era (2000’s)
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From the monthly archives:
June 2009
Evolution of Organization Structures through Computer Eras
by sravan ankaraju on June 21, 2009
WHAT IS OPERATING FOR VALUE?
by sravan ankaraju on June 14, 2009
According to Boston Consulting Group, Operating for value makes value created by operations explicit by concentrating not only on reducing costs but also on creating opportunities for additional revenues through higher-quality service. The framework consists of three basic initiatives – Design a new Target Operating Model (TOM) using the desired customer experience as a starting [...]
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5 Questions to determine whether Target Operating Model is robust for sustainable growth
by sravan ankaraju on June 14, 2009
What are our target services levels for core operational processes? How are they differentiated for various segments and channels? Which of our operational processes are best-in-class right now, given the service level we wish to provide for our customers? Who in our company is responsible for the development and optimization of integrated process architecture across [...]
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