5 Questions to determine whether Target Operating Model is robust for sustainable growth

1. What are our target services levels for core operational processes? How are they differentiated for various segments and channels?
2. Which of our operational processes are best-in-class right now, given the service level we wish to provide for our customers?
3. Who in our company is responsible for the development and optimization of integrated process architecture across business lines?
4. How well are out IT systems prepared for our target operating model? How are innovations in IT identified to help us shape our target operating model?
5. How do we ensure that requirements from sales and operations are taken into account in our product-development process?

Tagged as: Operating Model, Product-development process, Service Levels