Best Buy is basing its future on customer-centric Operating Model. This new operating model will offer customers a richer in-store experience, better shopping assistance, and more products and services. Over time, the goal of the customer-centricity model is to attract new customer segments to Best Buy stores increasing the use of existing assets. In addition, [...]
Procter & Gamble, Starbucks, Dell, Best Buy, Threadless, Microsoft, and Nike have all created digital platforms that allow customers to help them create new products, messages or seek feedback. Starbucks received over 17,000 coffee ideas in the first 14 months since the launch of its proprietary online forum, mystarbucksidea.com. Customers, of course, are increasingly demanding [...]
1. Awareness that Mental models influence Architecture – The person in charge of the architecture will bring his patterns into play. Green is in big play now. IT Data Center Consolidation, virtualization, Cloud Computing, SOA. Operating Models and Organizations structures have evolved over the last two decades. You cannot come up with anything original unless [...]
HIGH-LEVEL STRUCTURES Tabulator Era (1930’s) Mainframe Era (1964) Client-Server Era (1993) Networked Era (2000’s)
